Return & Refund Policy

Thank you for shopping with us. We want to ensure your complete satisfaction with your purchase. This Return & Refund Policy outlines the terms and conditions under which you may return products and request a refund, exchange, or other forms of compensation. Please read this policy carefully before initiating a return.

 

Eligibility for Returns

To be eligible for a return, the following conditions must be met:

l Time Limit**: You must initiate the return process within seven calendar days from the date you receive the product. This timeframe is calculated based on the delivery date recorded by the shipping carrier.

l Product Condition**: The product must be in its original, unused, and unopened condition, with all original packaging, tags, labels, and accessories intact. Products that have been used, damaged, altered, or whose packaging has been tampered with may not be eligible for a return, unless the damage or defect was caused by our error.

l Proof of Purchase**: You must provide a valid proof of purchase, such as the order confirmation email, receipt, or invoice. The order number must be clearly visible on the proof of purchase.

l Specific Products: Certain products are subject to special return restrictions, including but not limited to:

  - Perishable items (e.g., food, cosmetics with short shelf lives)

  - Personalized or customized products (made to your specific requirements)

  - Intimate or hygiene products

  - Digital products (e.g., software, e-books, downloadable content)

  - Clearance or final sale items (marked as "Non-returnable" or "Final Sale" on the product page)

 

Return Process

If you wish to return a product and meet the eligibility criteria, please follow these steps:

 

1. Contact Customer Service: Send an email to itwinkle8023@outlook.com or use the contact form on our website to notify us of your intention to return. Include your order number, the name of the product(s) you wish to return, the reason for the return, and any relevant photos (if the product is damaged or defective).

2. Receive Return Authorization**: Our customer service team will review your request within five business days. If your return is approved, we will send you a Return Authorization (RA) number and detailed instructions on how to return the product, including the return shipping address.

3. Package the Product**: Securely package the product along with all original accessories, packaging, and the RA number (clearly marked on the outside of the package). We recommend using a trackable shipping method and purchasing shipping insurance, as we are not responsible for lost or damaged packages during return transit.

4. Ship the Product: Send the package to the provided return address within three calendar days from the date you receive the RA number. Failure to ship within this timeframe may result in the denial of your return.

5. Provide Tracking Information**: Once you have shipped the package, please send the tracking number to our customer service team via email. This helps us monitor the return shipment and process your request promptly.

 

Inspection and Processing 

Upon receiving your returned package, our team will inspect the product to verify its condition and compliance with our return policy. This inspection typically takes seven business days.

 

- If the product meets the return criteria, we will proceed with processing your request (refund, exchange, etc.).

- If the product does not meet the return criteria, we will notify you and may either refuse the return or offer a partial refund (depending on the circumstances). The product may be returned to you at your expense, or we may dispose of it with your consent.

 

Refund Options and Timelines

If your return is approved, we offer the following refund options:

l Original Payment Method: We will refund the purchase price (excluding original shipping costs, unless the return is due to our error) to the original payment method used for the order. The time it takes for the refund to appear in your account depends on your bank or credit card issuer, typically ranging from three to ten business days.

l Store Credit**: You may choose to receive a store credit equal to the purchase price (including original shipping costs if the return is due to our error) for use on future purchases on our website. Store credits are valid for three months from the date of issuance and are non-transferable.

 

 

Exchanges

If you wish to exchange a product for a different size, color, or model (subject to availability), please follow the return process outlined above and specify your exchange request in your initial contact with customer service. If the requested exchange product is in stock, we will ship it to you once we receive and process your returned item. Any price difference between the original product and the exchange product will be charged or refunded accordingly. If the exchange product is out of stock, we will offer you a refund or store credit.

 

Damaged or Defective Products

If you receive a product that is damaged, defective, or incorrect (wrong item, wrong size, etc.) due to our error, please contact our customer service team within three calendar days of delivery. Provide your order number, photos of the damaged/defective/incorrect item, and a detailed description of the issue. We will arrange for a replacement, full refund, or other appropriate solution at no additional cost to you. Depending on the situation, we may require you to return the damaged/defective/incorrect item, and we will cover the return shipping costs.

 

 

International Returns

For international returns, the customer is responsible for all return shipping costs, customs duties, taxes, and other fees associated with returning the product to our warehouse. These costs are non-refundable. We recommend checking with your local customs office for information on applicable fees before initiating an international return.

 

Changes to Return & Refund Policy

We reserve the right to modify or update this Return & Refund Policy at any time. Any changes will be posted on our website, and the revised policy will take effect from the date of publication. We recommend that you review this policy periodically to stay informed of any updates.

 

If you have any questions about our return and refund process, please contact our customer service team via email at fashionbox2025@outlook.com or through the contact form on our website. We are committed to resolving any issues promptly and ensuring your satisfaction.