Shipping Policy
Thank you for choosing our independent website for your shopping needs. We are committed to providing you with efficient and reliable logistics services to ensure that your purchased products reach you safely and on time. This shipping policy outlines important information regarding our shipping process, timelines, costs, and related matters to help you have a clear understanding.
Shipping DestinationsWe offer shipping services to most countries and regions around the world. However, due to factors such as local customs regulations, logistics restrictions, and geopolitical situations, there may be a small number of remote areas or specific countries that we cannot deliver to. When you place an order, our system will automatically verify whether your delivery address is within our shipping range. If your address is not serviceable, we will promptly notify you and assist you in processing the order accordingly.
Order Processing Time
After you successfully place an order and make the payment, we will start processing your order. The order processing time is generally 1-3 business days (excluding weekends and public holidays). This includes procedures such as product verification, packaging, and preparation for shipment. For special or customized products, the processing time may be extended, and the specific time will be indicated on the product detail page. We will do our best to process your order as quickly as possible and keep you informed of the order status.
Shipping TimeThe shipping time refers to the period from when the package is shipped from our warehouse to when it arrives at your designated delivery address. It varies depending on the destination country/region, the selected shipping method, and other factors. Here are the approximate shipping timeframes for common shipping methods:• Standard Shipping: Usually takes 7-15 business days. It is a
cost-effective option suitable for customers who are not in a hurry to receive their items. • Express Shipping: Generally arrives within 3-7 business days. This method is faster but may involve higher shipping costs, ideal for those who need their products urgently.Please note that the above shipping times are estimates and not guaranteed. Factors such as customs clearance delays, natural disasters, and peak shopping seasons may cause delays in delivery. We will monitor the shipment status and assist you in tracking the package, but we cannot be held responsible for delays caused by force majeure or factors beyond our control.
Shipping CostsThe shipping cost is calculated based on the weight, volume, destination of the package, and the selected shipping method. When you add products to your shopping cart and enter your delivery address, our system will automatically calculate the applicable shipping cost for you. We may occasionally offer free shipping promotions for orders that meet certain conditions; please pay attention to our website announcements for details.
Shipping Methods
We cooperate with well-known international logistics companies to provide you with a variety of shipping options, including but not limited to DHL, FedEx, UPS, and EMS. The available shipping methods may vary depending on the destination country/region. You can choose the most suitable shipping method for you during the checkout process.
Order TrackingOnce your order is shipped, we will send you a shipping confirmation email containing a tracking number and a link to track the shipment. You can use this tracking number to check the real-time status of your package on the logistics company's official website or through our website's order tracking page.
Customs and DutiesPlease note that international shipments may be subject to customs inspection and import duties, taxes, or other fees imposed by the destination country/region. These charges are the responsibility of the recipient and are not included in the product price or shipping cost. The amount of customs duties and taxes varies depending on the local customs policies and the value of the goods. We recommend that you consult your local customs office for detailed information before placing an order to avoid any unexpected expenses.
Delivery Issues
If you encounter any problems with your delivery, such as a lost package, damaged goods, or incorrect delivery address, please contact our customer service team as soon as possible. We will work with the logistics company to investigate and resolve the issue for you. To ensure the smooth processing of your request, please provide us with your order number, tracking number, and detailed description of the problem.
Changes to Shipping Policy
We reserve the right to modify or update this shipping policy at any time. Any changes will be posted on our website, and the revised policy will take effect from the date of publication. We recommend that you review this shipping policy periodically to stay informed of any updates.If you have any other questions about our shipping services, please feel free to contact our customer service team via email at fashionbox2025@outlook.com or through the contact form on our website. We will respond to your inquiry as soon as possible. Thank you for your understanding and support!