FAQs

1. What is your shipping policy?

We ship our orders to worldwide. It will be free shipping when order over $79.99.

Processing time: 1–3 business days after order placement.
Standard: 5–10 business days,
Express: 4–6 business days

2. What is your return & refund policy?

You may return items within 7 calendar days of delivery if they are unused, unopened, and in original packaging.

Refund options: original payment method (excluding shipping costs) or store credit.
How to return: Contact us at itwinkle8023@outlook.com for a Return Authorization (RA) number. Returns must be shipped within 3 days of receiving the RA.
Return shipping cost: covered by the customer (except for our error).

3. Do you offer any warranty or quality guarantee?

Yes. If your item has quality issues within 30 days of delivery, we offer a free replacement or repair. Simply contact our support team with your order details and photos of the issue ,we’ll take care of the rest.

4. I received a damaged / defective / wrong item. What should I do?

Please contact us within 3 days of delivery at itwinkle8023@outlook.com with your order number and photos of the issue. We will arrange a free replacement or full refund, and we’ll cover return shipping costs.

5. How can I track my order?

After shipment, you will receive a shipping confirmation email with a tracking number. Use it on the carrier’s website to see real‑time updates.

6. How can I contact customer service?

Email us at service@itwinkle99.com We’ll go back to you as quickly as possible.